Your Website Accessibility
Knowing there has been a major problem is one thing. But the annoying reoccurrence of intermittent problems is another. Imagine that you had enough time to test your web service frequently from remote points on the Internet, but only encountered the problems intermittently. How would you pass on your concerns to your ISP or IT department?
What percentage of your customers or potential customers, who experience problems, would wait on hold to your helpdesk to let you know?